Have questions about Murthy Sweets? We’ve got you covered! Explore our FAQ’s to find quick answers about our products, online orders, shipping, and more. Whether you’re curious about our ingredients or international delivery, this guide will help make your experience sweet and simple!

What is Murthy Sweets known for?

Murthy Sweets is renowned for its homemade sweets, podulu, and pickles, crafted with love and tradition since 1965. We combine quality ingredients and authentic recipes to deliver flavors that evoke emotion and joy.

Where can I find Murthy Sweets stores?

We currently have three stores in Ongole, Andhra Pradesh. Visit us to experience the delightful taste of tradition.

Do you accept bulk or custom orders?

Yes, we specialize in bulk, festival, and event orders. Please contact us directly for customizations and special requirements.

Do you offer online delivery?

Yes, we deliver across India and internationally to countries like the USA, Canada, Germany, the Middle East, Singapore, Fiji, and Australia.

What is the minimum order quantity for delivery?

For selected pincodes, the minimum order quantity is 5 kg.

For other locations in India, the minimum order quantity is 10 kg.

How long does delivery take?

Orders are dispatched on the same day of booking, and delivery within India typically takes 5 to 7 working days.

Can I cancel my order?

Yes, you can cancel your order:

  • Within one hour: Full refund.
  • After one hour: 50% of the amount will be refunded to the original payment method.
Are your products safe for shipping?

Absolutely. We ensure that all orders are securely packed to maintain the freshness and quality of our products during transit.

What payment methods do you accept?

We accept major payment methods, including online transfers, credit/debit cards, and UPI payments.

How can I track my order?

Once your order is dispatched, you will receive a tracking link or details from our delivery partner to monitor the shipment's status.

Do you offer international shipping?

Yes, we ship to several countries, including the USA, Canada, Germany, the Middle East, Singapore, Fiji, and Australia.

What if I receive a damaged or incorrect product?

Please contact our customer support team immediately with your order details and photographs of the damaged product. We will resolve the issue promptly.

What sets Murthy Sweets apart from other brands?

Our commitment to tradition, the finest ingredients, and innovative product offerings make Murthy Sweets a trusted and beloved brand.

How can I contact customer support?

You can reach our customer support team via email or phone for any inquiries, feedback, or assistance. Details are available on our website's "Contact Us" page.

Are your sweets suitable for gifting?

Yes, our products make excellent gifts for festivals, events, and special occasions. We also offer customized packaging for bulk gift orders.